Are you passionate about making a difference in people’s lives? Do you find it rewarding to help customers? If you are informative and organized and looking for a new opportunity in a support center, we have the opportunity for you. As our agent, you will handle Inbound and Outbound calls for inquiries relating to our clothing drive fundraising and sales programs. This position is a rewarding position for someone looking to help make a difference. Promote business growth by expanding the company’s clientele. 

Job Responsibilities

Job responsibilities include but are not limited to:

• Gathering basic customer information to determine eligibility via phone or email.
• Daily use of a CRM for the purpose of working fund drives and sales partnerships.
• Answering inquiries regarding clothing drive fundraisers and partnerships
• Coordinating preferred dates and times for follow up.
• Entering data into the CRM and updating customer account during calls
• Make outbound calls to leads for the purpose of soliciting fundraising and partnerships.
• Create new leads and accounts in CRM.
• Outbound cold calls to estate sales, partners, and business to solicit for items to be collected.
• Work new marketing leads requests for information clothing drive fundraisers (Phill the Box)
• Work with Support Center Manager and Sales/Fundraising Senior Director to ensure processes are complete.
• Develop relationships with clients for continued support of their partnerships and drive opportunities. Ability to go the “extra mile” to meet sales quota and facilitate future sales
• Maintain a positive, energetic, informative, and professional attitude toward clients always.
• Solves issues relating to fund drives and partners with field coordinators, collection manager, transportation manager and corporate transportation manager.
• Knowledge of Phill the Box fundraising program and partner process inside and out so you can answer key questions or current and potential customers.
• Responsible for setting up 3-5 clothing drives per week after the initial training period.
• Responsible for outbound calling or contacts of a minimum of 100 per week (how many leads per day or Right Party Contacts)
• Responsible for 1-3 new partners, estate sales or businesses weekly
• Maintain working knowledge of the program with weekly sales team call.
• Possible travel to PTA/PTO, Band Boosters, Recycling conferences throughout the year
• Update working calendar with conferences, recycling events and any other related sales events.

Job Requirements/Skills

• You should also be team-oriented with a strong work ethic and a high level of personal integrity.
• Proven track record of successfully meeting sales quotas preferably over the phone
• Multitasking
• Problem Solving
• Persistent and results oriented
• Sitting at computer for scheduled shift, answering calls
• Phone skills
• Computer Skills
• Listening
• Analyzing information
• Customer Service
• Documentation Skills

Education/Experience

• High School Diploma or equivalent
• 1 to 3 years Customer Service and or sales in a Call Center Environment preferred.
• Familiar with Microsoft office software

Compensation and Benefits

• Competitive hourly rate plus bonus/commissions
• Paid Time off
• Health/Dental insurance
• Life insurance
• Day shift
• Full Time position
• Monday to Friday, with some evenings and weekends possible